From Customer Need to Finished Solution
1. Customer request
Pinpointing customer requirements
In an engineering project the customer initially contacts the local sales office, after which CEJN will appoint a Project Manager who will follow the project from start to finish. During this phase of the project communication is key. The Project Manager acts as a consultant and carries out research, as well as determining what the problems or possibilities are, while also taking into account customer demands, etc. Potential solutions will often be proposed at the first physical meeting.
The next step is an internal specification from the Project Manager to CEJN’s head office in Skövde in Sweden and to the Product Manager. A business evaluation is performed to determine whether CEJN has the capacity to satisfy the customer’s requirements technically and financially.
2. Design & Concept Solution
After an internal evaluation the specification is forwarded to the design engineer, who produces a design proposal. The design engineer comes up with a solution that is presented to the customer, together with a 3D model. If the customer is satisfied with the proposal, an agreement is reached and CEJN presents a quote.
Prototypes are produced if requested by the customer or if the project is complex enough to demand one. To reduce lead times and ensure safer handling, prototypes are made in-house.
The prototype or product is now subjected to meticulous testing, as pulse tests, burst tests and other tests are necessary to guarantee a safe product that performs well. All tests are conducted in CEJN’s advanced laboratory containing everything from flow testing equipment to climate chambers for temperature tests.
The product or prototype is now sent to the customer for an authentic field test. A plan is produced together with the local CEJN sales office Project Manager outlining the duration of the testing period and what kind of measurable goals the product needs to achieve. The entire testing process is monitored by the Project Manager, and once completed the product or prototype is sent back to CEJN’s head office for a final review. An evaluation is performed to ensure that we were able to solve the customer’s problem.
If further adjustments are required during the testing period or if new requirements are added during the evaluation phase, the product or prototype is sent back to the design engineer. A new testing period will follow.
4. Production & Quality Control
At CEJN we carry out extensive quality controls. Every CEJN product is thoroughly tested, both during the prototype stage and during serial production.
CEJN uses SPC (Statistical Process Control), and after the product has been assembled we perform 100% functional tests and 100% leak tests. For special applications we conduct pressure tests to 25% over the working pressure to ensure safety. These pressure tests are designed in consultation with the client.
If the customer requests it, CEJN can supply a certificate or other documentation for usage or service depending on the product type. A CEJN customer can rest easy knowing that everything has been carefully checked and quality tested.